FAQ
QUESTIONS? Please feel free to contact me with any questions at 347.446.9370.
Are you available for custom work and commissions? Yes! White porcelain custom orders need a minimum of one month lead time. Custom wood-fired work takes anywhere from 2-5 months, depending on the time of year.
Would you create one of your installations in my public space? Yes, contact me.
Can I carry your work in my store. Let me know more about you and your shop and I’ll be in touch.
PAYMENT POLICY I accept Visa, Mastercard, Discover, and American Express. The transaction is processed through my secure server. If you prefer to contact me directly to place your order, you can call 347.446.9370 and I would be more than happy to receive your order over the phone. Please have ready your credit card number, the verification code and billing zip code.
PRIVACY POLICY I do not share or sell any customer information with third parties. Our secure server provides maximum privacy.
SHIPPING POLICY - DOMESTIC Orders of items in stock generally ship within 1-3 business days. We use UPS ground and USPS for delivery. I am is not responsible for any delays in delivery errors so please make sure you provide a proper and secure address.
Shipping and handling costs are calculated by weight and distance. Typically, small bowls cost about $5-8 to ship. If you require expedited delivery, prefer a different delivery service, or have any other specific delivery requirements, please contact us and we will see to it that your needs are met. Call 347•446•9370 or email me at info@alycebarr.com When will my order ship? Your order will ship within one week unless its back ordered!!! Shortly after your purchase you will receive a confirmation and tracking number.
SALES TAX Sales tax will be charged to NY residents on all taxable items.
OUT OF STOCK POLICY We do our absolute best to have all listed items in stock. If the item is out of stock for some reason, we will notify you immediately via email with a revised lead time on delivery. At that point you will have the option to accept the revised delivery date or cancel your order.
RETURN POLICY Custom orders, seconds, and sale items are considered final sale. All product must be unused (resalable) with all original packaging to be eligible for return. We will accept returns for store credit or equal merchandise exchange within 7 days of order. Please contact me prior to sending back any item you’d like to return. Shipping charges are non-refundable. Return shipping is the responsibility of the buyer and must be include tracking information. Any damage resulting from returning goods are the responsibility of the customer and will not be reimbursed. Damage/defect claims must be communicated within 2 business days of package arrival. Please contact me to arrange a return.
DAMAGE CLAIMS If your item is damaged during shipping, please notify me within 2 days of receipt to arrange replacement. Document the damage, so I can notify our carrier. Please note, all products are hand formed. There will slight variations in color, texture, finish and dimensions. These are not flaws. If you think you have received a defective item, contact me with a clear description of the problem and we’ll make a replacement or issue credit (your choice) if I determine that there is a defect. Credit will be issued once I receive the returned goods and will be valid for 6 months from date of issue.